jeeeta Privacy Policy

This Privacy Policy (the "Policy") describes how jeeeta ("jeeeta", "we", "us", or "our") collects, uses, stores, shares, and protects personal data belonging to individuals ("you", "your", or "Player") who access or use the jeeeta website at jeeeta.app and all associated services including casino games, sports betting, crash games, the jeeeta Voucher system, and customer support (collectively, the "Services"). By accessing jeeeta or completing jeeeta Login, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

1. Overview

1.1 jeeeta takes the privacy and security of your personal data seriously. This Policy has been written to be clear, transparent, and accessible so that you fully understand your rights and our obligations before you use the platform.

1.2 This Policy applies to all personal data collected through jeeeta.app, including data collected during Account registration, jeeeta Login sessions, payment processing, customer support interactions, and general browsing of the platform.

1.3 This Policy should be read alongside jeeeta's Terms & Conditions and Responsible Gaming page, both of which contain additional provisions relevant to your use of the platform.

2. Data Controller

2.1 For the purposes of this Policy, jeeeta acts as the data controller in respect of all personal data collected through jeeeta.app. As data controller, jeeeta determines the purposes and means of processing your personal data.

2.2 All data-related enquiries, requests, and complaints should be directed to: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in your subject line to ensure your message reaches the appropriate team promptly.

3. Categories of Personal Data We Collect

3.1 jeeeta collects the following categories of personal data depending on how you interact with the platform:

3.2 You are not required to provide all of the above categories of data to browse jeeeta.app. However, certain data — particularly Identity Data, Contact Data, and Financial Data — is mandatory for Account registration, completing jeeeta Login, and processing BDT transactions. Failure to provide mandatory data will limit or prevent your access to the Services.

4. How We Collect Your Data

4.1 jeeeta collects personal data through the following channels:

• Direct submission: Data you provide when registering an Account, completing jeeeta Login, submitting KYC documents, initiating deposits or withdrawals, redeeming Vouchers, or contacting customer support.
• Automated technical means: Data collected automatically when you access jeeeta.app, including IP address, session cookies, device fingerprint data, and usage analytics gathered by our platform systems.
• Third-party payment providers: Transaction confirmation data received from payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank when you initiate or complete a payment.
• Game providers: Technical data related to game sessions provided by integrated studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purposes of game integrity and dispute resolution.
• Identity verification services: Where jeeeta engages third-party KYC or identity verification service providers, data may be cross-referenced with those providers to confirm the accuracy of information you have submitted.

5. How We Use Your Personal Data

5.1 jeeeta uses your personal data for the following purposes:

• Account management: Creating and maintaining your jeeeta Account, enabling jeeeta Login, managing your profile and preferences, and providing Account-level support.
• Service delivery: Enabling access to casino games, sports betting markets, live casino tables, Tower crash games, slots, and the Voucher system in BDT.
• Payment processing: Verifying your identity for BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladesh bank partners; detecting and preventing fraudulent transactions.
• KYC and compliance: Meeting age verification (18+), identity verification, and anti-money-laundering obligations.
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviours; enforcing self-exclusion, deposit limits, and cooling-off periods you have activated.
• Security and fraud prevention: Detecting unauthorised Account access, multi-accounting, bot usage, and other prohibited activities described in the jeeeta Terms & Conditions.
• Platform analytics and improvement: Understanding how players navigate jeeeta.app, which games are most popular, and where technical performance can be enhanced.
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, bonus credits) and responding to support enquiries. jeeeta does not send unsolicited promotional emails without your prior consent.
• Legal obligations: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

6. Legal Basis for Processing

6.1 jeeeta processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jeeeta — i.e., to provide the Services you have requested by registering an Account and agreeing to the Terms & Conditions.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money-laundering regulations, and responses to lawful authority requests.
• Legitimate interests: Processing that serves jeeeta's legitimate interests — such as fraud prevention, platform security, and responsible gaming monitoring — provided those interests are not overridden by your rights and interests.
• Consent: Where jeeeta relies on your consent for a specific processing activity (for example, sending promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. Data Sharing and Disclosure

7.1 jeeeta does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your BDT deposit and withdrawal transactions.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — technical session data necessary to deliver game content and resolve game-related disputes.
• Identity verification providers: Third-party KYC service providers engaged by jeeeta to verify identity and age documents submitted by Players.
• IT and infrastructure providers: Cloud hosting, database, and cybersecurity service providers who process data on jeeeta's behalf and are contractually bound to process it only per our instructions.
• Legal and regulatory authorities: Where required by applicable law, court order, or a request from a competent authority, jeeeta may disclose personal data. jeeeta will, where legally permissible, notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving jeeeta, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any changes to this Policy that result from it.

7.2 All third-party processors engaged by jeeeta are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they are providing to jeeeta.

8. Data Retention

8.1 jeeeta retains your personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active Account plus a period of up to five (5) years following Account closure, to meet legal and compliance obligations.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the relevant transaction, consistent with financial record-keeping requirements.
• KYC documents: Retained for the period required by applicable anti-money-laundering regulations from the date of verification or Account closure, whichever is later.
• Technical and usage data: Generally retained for up to twenty-four (24) months, after which it is anonymised or deleted.
• Support communications: Retained for up to three (3) years from the date of the last interaction to support dispute resolution and quality assurance.

8.2 Where data is no longer required for any purpose and no legal retention obligation applies, jeeeta will securely delete or anonymise it in a manner that prevents reconstruction.

9. Data Security

9.1 jeeeta implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jeeeta.app.
• Encrypted storage of sensitive Account credentials, including passwords, which are stored in hashed form and are never accessible in plain text by jeeeta staff.
• Two-factor authentication (2FA) options available via Bangladesh mobile OTP to protect jeeeta Login sessions.
• Role-based access controls ensuring that internal jeeeta personnel can access personal data only on a strict need-to-know basis.
• Regular security audits and penetration testing of platform infrastructure.
• Automated fraud detection and anomaly monitoring systems operating continuously across all Account and payment activity.

9.2 While jeeeta employs industry-standard security practices, no platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jeeeta will notify affected Players in accordance with applicable legal obligations without undue delay.

9.3 You are responsible for maintaining the confidentiality of your jeeeta Login credentials. Do not share your username or password with any third party. If you suspect your Account has been compromised, contact [email protected] immediately.

10. Cookies and Tracking Technologies

10.1 jeeeta uses cookies and similar tracking technologies on jeeeta.app. The following categories of cookies are in use:

10.2 jeeeta does not use third-party advertising cookies or place tracking pixels for external advertising networks on jeeeta.app.

10.3 Most web browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies may impair your ability to use jeeeta, including completing jeeeta Login and accessing the cashier.

11. Your Data Rights

11.1 As a Player whose personal data is processed by jeeeta, you hold the following rights:

• Right of access: You may request a copy of the personal data jeeeta holds about you. We will respond within thirty (30) days of a verified request.
• Right to rectification: If any personal data held by jeeeta is inaccurate or incomplete, you may request that it be corrected. Some corrections may require supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jeeeta's legal retention obligations (see Section 8). Note that erasure requests cannot be fulfilled in respect of data that must be retained under applicable law.
• Right to restrict processing: In certain circumstances you may request that jeeeta limit the processing of your data while a dispute or correction request is being resolved.
• Right to data portability: You may request that jeeeta provide your personal data in a structured, commonly used, machine-readable format where technically feasible and where processing is based on consent or contract.
• Right to object: You may object to jeeeta processing your data on the basis of legitimate interests, including for direct marketing purposes. jeeeta will cease such processing unless compelling legitimate grounds override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of these rights, please contact jeeeta at [email protected] with the subject line "Data Rights Request — [your Account username]". We will acknowledge your request within five (5) Bangladesh Standard Time (BST, UTC+6) business days and aim to fulfil it within thirty (30) days. Complex requests may require additional time, and you will be informed of any extension.

11.3 jeeeta will not discriminate against you or restrict your access to the Services as a result of your exercising any data rights described in this section.

12. Protection of Minors

12.1 jeeeta's Services are strictly intended for individuals who are 18 years of age or older. jeeeta does not knowingly collect personal data from anyone under the age of 18.

12.2 Age verification is a mandatory step during Account registration and KYC processes. If jeeeta discovers that personal data has been collected from a person under 18, the Account will be immediately suspended, all associated data will be securely deleted, and any funds deposited will be returned to the verified payment source after investigation.

12.3 If you have reason to believe that a minor has registered an Account on jeeeta, please report this immediately to [email protected]. jeeeta takes all such reports seriously and will investigate promptly.

13. International Data Transfers

13.1 jeeeta primarily serves the Bangladesh market and endeavours to process Player data within or in connection with service providers that apply adequate data protection standards. Some of our third-party service providers — including game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and cloud infrastructure providers — may process data in jurisdictions outside Bangladesh.

13.2 Where personal data is transferred internationally, jeeeta ensures that appropriate contractual safeguards are in place with the receiving party, requiring them to protect your data to standards consistent with this Policy.

13.3 Payment data processed via local Bangladesh payment methods (bKash, Nagad, Rocket, Upay, and Bangladesh-based banks) is handled within those providers' own infrastructure, subject to their respective data policies and Bangladesh's applicable financial regulations.

14. Changes to This Privacy Policy

14.1 jeeeta reserves the right to update or revise this Privacy Policy at any time. Material changes — such as the introduction of new data collection practices, changes to data sharing arrangements, or updates to your rights — will be communicated to registered Players via the email address associated with their Account and/or through a prominent notice on jeeeta.app.

14.2 The effective date displayed at the top of this page reflects the date of the most recent revision. Continued use of jeeeta following the effective date of any update constitutes your acknowledgement of the revised Policy. If you do not accept the updated terms, you must cease using the Services and may request Account closure as described in the Terms & Conditions.

14.3 jeeeta encourages you to review this Privacy Policy periodically so that you remain informed about how your data is being protected.

15. Contact and Data Enquiries

15.1 For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by jeeeta, please contact us using the details below. All correspondence must be in writing:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [your Account username]"
• Subject line for privacy complaints: "Privacy Complaint — [your Account username]"
• Response hours: Bangladesh Standard Time (BST, UTC+6), seven days a week

15.2 jeeeta aims to resolve all privacy-related queries and complaints promptly and fairly. If you are not satisfied with our response, you may seek further recourse through applicable legal channels in Bangladesh.